Refund Policy

1. Relationship with the Terms and Conditions

This Policy is the specific instrument governing refunds. Where it grants a refund that clauses 7.3 and 17.2 of the Terms and Conditions would otherwise exclude, this Policy prevails in accordance with clause 6.5 of those Terms.

2. Merchant of Record

Our order process and payments are conducted by our online reseller Paddle.com, the Merchant of Record for all orders. Refunds are issued by Paddle at our instruction; we cannot charge or refund your payment method directly.

3. Free trial

We offer a free trial so you can evaluate the Service before paying. No payment is taken during the trial. If you do not wish to continue, simply do not subscribe (or cancel before the trial ends) and you will not be charged.

4. 14-day money-back guarantee

If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your first payment for that subscription. Approved refunds are processed by Paddle to your original payment method.

5. After the 14-day window and on renewal

• After the 14-day period, fees are non-refundable except where required by applicable law.
• Subscription renewals are non-refundable. You can cancel at any time to stop future renewals; cancel before a renewal date to avoid the next charge.
• When you cancel, your subscription remains active until the end of the period you have already paid for. We do not provide pro-rata refunds for unused time within a paid period.

6. Business customers

The Service is sold to businesses and professionals. Consumer cooling-off or withdrawal rights that apply only to consumers do not apply to business purchases. This Policy does not limit any statutory right that cannot be excluded under the law that applies to you.

7. How to request a refund

Email hello@surco.dev with your account email and the order or transaction reference, or contact Paddle Order Support at paddle.net. We aim to respond within a few business days.

8. Chargebacks

If you believe a charge is incorrect, please contact us first: we can usually resolve it faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

9. Changes and contact

We may update this Refund Policy from time to time; the version in effect at the time of your purchase applies to that purchase. Questions? Contact hello@surco.dev.